This policy explains how Zoom Vision Group Pty Ltd (ABN 66 703 950 823) (“Zoom Vision Group”, “we”, “us” or “our”) collects, holds, uses and discloses personal information. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs). It applies to all personal information we hold, including information collected through this website, by email and in person.
Who we are
Zoom Vision Group Pty Ltd (ABN 66 703 950 823) is based in Melbourne VIC and provides vision care and optical services — including prescription glasses, sunglasses, contact lenses, lens fittings, repairs and adjustments — through our website at zoomvisiongroup.site.
Under APP 1, we must manage personal information in an open and transparent way. This policy sets out how we do that, and it is available on request in alternative formats — simply email ceo@zoomvisiongroup.site.
The information we collect
We collect only personal information that is reasonably necessary for our functions and activities (APP 3), including:
- Identity and contact details — your name, date of birth, address, email address and preferred contact method.
- Health information (sensitive information) — your optical prescription, details of your current glasses or contact lenses, relevant eye health history you choose to share with us, and measurements such as pupillary distance and fitting measurements.
- Health fund and Medicare details — membership and related numbers, where needed to process claims you have authorised.
- Order and payment details — frames and lens selections, prescriptions sent to the laboratory, invoices and payment status.
- Website information — messages, quote requests and other details you submit through forms on this website, plus limited technical information such as browser type and pages visited.
If we receive unsolicited personal information (APP 4), we will decide within a reasonable period whether we could have collected it for one of our functions; if not, we will destroy it or ensure it is de-identified.
How we collect it
We generally collect personal information directly from you, unless it is unreasonable or impracticable to do so. Collection occurs when you visit us, complete a form on this website, send us an email, book an appointment or request a quote. We may also collect information from your optical prescription or your prescribing optometrist or ophthalmologist where you ask us to, from your health fund or from Medicare where you authorise a claim, and from cookies when you use this website (section 08).
We only collect sensitive information — including health information — with your consent, or where otherwise permitted by law.
Why we use it
We collect, hold, use and disclose personal information so we can (APP 5 and APP 6):
- provide, fit and repair eyewear and fulfil your orders;
- verify prescriptions and communicate with laboratories about your lenses;
- process Medicare and private health fund claims that you authorise;
- send appointment reminders and order updates;
- keep accurate records of sales, prescriptions and adjustments;
- operate, secure and improve this website;
- tell you about our products, offers and events where you have consented or would reasonably expect it;
- comply with requirements imposed or authorised by Australian law.
We will not use or disclose your personal information for direct marketing contrary to APP 7. Every marketing email we send includes a simple way to opt out, or you can opt out at any time by emailing ceo@zoomvisiongroup.site.
When we disclose it
We may disclose your personal information to:
- optical laboratories and frame suppliers, so your lenses can be made and your frames fitted or repaired;
- your health fund or Medicare, to process claims you have authorised;
- your prescribing optometrist or ophthalmologist, at your direction or where appropriate for your eye care;
- service providers who help us operate — such as website hosting, email, payment processing and IT support — under confidentiality obligations;
- our professional advisers, such as accountants and lawyers; and
- law enforcement bodies, regulators or courts, where required or authorised by law.
We do not sell personal information, and we do not disclose it for other organisations’ direct marketing. Some service providers — such as cloud hosting and email providers — may store or process data outside Australia. Before any overseas disclosure, we take reasonable steps to ensure the recipient does not breach the APPs (APP 8).
Health information
Health information is “sensitive information” under the Privacy Act 1988 (Cth) and attracts a higher standard of protection. We collect it only with your consent, where it is reasonably necessary for our functions as an optical services provider, or where otherwise permitted by law (APP 3). We store it securely (section 07), limit internal access to team members who need it to serve you, and disclose it only for your care, your orders, claims you have authorised, or as permitted by law.
Where practicable, you may interact with us anonymously or using a pseudonym (APP 2) — for example, when browsing this website or making a general enquiry — although we cannot provide prescriptions, fittings or health fund claims without the necessary details.
Storage, security and retention
We hold personal information in electronic records protected by appropriate technical and organisational safeguards, including encrypted connections (HTTPS), access controls, and limits on which team members can access which records. We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure (APP 11).
We retain records — including prescription and sales records — for as long as required by law and our professional obligations. Once the information is no longer needed, we destroy it or ensure it is de-identified. No data transmission or storage system is perfectly secure; if you believe an interaction with us has been compromised, please email ceo@zoomvisiongroup.site as soon as possible.
Cookies and website analytics
This website uses cookies and similar technologies to operate the site, remember your preferences and understand how the site is used. Analytics information is used in aggregated, de-identified form wherever possible and is not used to identify you. You can control or delete cookies through your browser settings; disabling some cookies may affect how parts of this website function.
Access, correction and complaints
Access and correction (APP 12 and APP 13). You may request access to the personal information we hold about you, and ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. Email our Privacy Officer at ceo@zoomvisiongroup.site. We will respond within a reasonable period, verify your identity, and generally provide access or make corrections free of charge. Where access is refused — for example, where it would unreasonably impact the privacy of others — we will give you written reasons and explain how you can complain.
Complaints. If you believe we have breached the APPs or this policy, email ceo@zoomvisiongroup.site with the subject line “Privacy complaint”. We will acknowledge your complaint promptly and respond, usually within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Changes to this policy
We may update this policy from time to time to reflect changes in our practices or the law. The current version is always published on this page, together with the date of the last update (1 March 2025). Material changes will be highlighted on this website. This policy is also available on request in alternative formats — just email ceo@zoomvisiongroup.site.